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Customer Satisfaction Mgr. |
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* Until Sept. 30, 2006, we are offering a fantastic discount of 40% OFF all of our new database products as part of our introductory launch. Offer ends September 30, 2006 so call today!
The Customer Satisfaction Manager is a database product that is specifically designed to assist you when planning, designing and issuing customer satisfaction surveys, entering and compiling the results of the surveys, distributing analysis reports resulting from the surveys and following up on opportunities for improvement. This program enables you to easily create many management reports and unique statistical graphs that contain valuable data. This data constitute a helpful tool to assist your organization in improving its ability to accurately measure and analyze customer satisfaction.
Note: This product is included as part of the our Complete Data Package.
Our 5 Step Process At the heart of this user-friendly program are five simple process steps to be followed as outlined below:
Step 1: Create Satisfaction Surveys: This step makes creating multiple satisfaction surveys easy.
Step 2: Issue Satisfaction Surveys: This step is designed to make short work of issuing satisfaction surveys to multiple recipients.
Step 3: Enter Survey Results: This step allows the results of multiple surveys to be entered quickly and accurately including all the comments and concerns of your customers.
Step 4: Analyze Survey Results: This step makes analyzing the results of multiple surveys a snap while making the issuing of these results to management a breeze.
Step 5: Improvement Activities: This step makes recording all the opportunities for improvement obtained from the multiple client surveys very easy while controlling the follow-up of these initiatives simple, fast and painless.
Generates Data Management Reports and Forms The Customer Satisfaction Manager includes a number of pre-designed report templates and forms that you can easily create, view, save, print and distribute by email including:
Generates Statistical Analysis Graphs Based on the data that you enter in the 5 process steps outlined above, the eight pre-designed graphs outlined below are automatically created by the program which you can view, print, save or distribute by email.
In addition, a single management summary report that includes all of these graphics in one single report document can be printed or sent directly to multiple managers via email.
Add, Edit or Delete Program Variables The Customer Satisfaction Manager program contains a number of individual default values that are provided in drop-down lists throughout the program to make data entry faster and simpler. For example, if you needed to provide the Country where an auditee resides, a drop-down list containing hundreds of countries (options) is provided for you to choose from. We call these type of values variables. As the options for these variables will vary from one organization to another and flexibility is very important, the Customer Satisfaction Manager has been designed to allow you to Add, Edit or Delete any of the default options provided for numerous variables. Examples of variables that you can choose to modify options for as you see fit include:
Includes User Options The Customer Satisfaction Manager also gives you the ability to decide on a number of program options such as:
Includes a Detailed Help System If at any time while using the Customer Satisfaction Manager you need help on a topic, simply click the help button on the form or press the F1 key on your keyboard and the help system will then pop up with its focus on the topic requested.
Other Features: The Customer Satisfaction Manager can be quickly and easily customized to suit your organization by inserting your corporate logo using just a few keystrokes. Your logo will then be present on all screens, forms and reports generated. Other features include a few quality-oriented word games for your amusement and a Terms and Definitions feature that contains 590 quality-related terms and definitions; however, you can add, modify or delete a specific term and its definition as required.
Want Additional Information?
Like all of our database products, the Customer Satisfaction Manager comes with a company-wide multi-user License and can be installed on an individual PC, a LAN or Network system.
Looking for Additional Savings? Order our Complete Data Package containing all 5 of our database products listed below for only $495 US and enjoy a massive saving of $330 US: Method of Delivery This product can be downloaded immediately after purchase at no additional cost to you. To order the CD version and have it shipped to you at a fixed rate, please select the shipping option when completing your on-line transaction.
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