Training summary for Auditing for Improvement

Auditing for Improvement

Duration: 2 Days - * Price: $795

This electronic handbook contains a wealth of solid, practical information and guidance for performing Quality Audits. The Auditing Handbook is based on the requirements defined within the ISO 19011 International Standard. Numerous topics are covered including: Auditing Principles, Categories and Types of audits, Methods and Techniques to use, how to Report audit results, the critical Follow-up function and how to Benefit from a quality audit. Included are examples of Audit Schedules, Letters of Notification, an Audit Checklist, a Summary Report and standard forms to document audit observations. Specific topics covered include:

Principles and Concepts

the purpose and benefits of a quality audit;
what are the different categories and types of audits;
the requirements of the ISO 19011 standard;
what is meant by "objective evidence";
the duties and responsibilities of an auditor;
what are the attributes of a good auditor;
why many companies fail a quality audit;
the duties and responsibilities of the auditee.

Methods and Techniques

how to conduct a Pre-audit meeting and why;
what are the three D’s of auditing;
effective and proven investigative techniques;
methods of sampling during a quality audit;
how to handle difficult situations;
the audit "wrap-up" and what is involved.

Planning and Preparation

how to develop an audit scope and determine objectives;
audit scheduling and notification;
methods for preparing and using audit checklists;
how to select, organize and coordinate an audit team.

Reports and Follow-up

how to review and document audit findings;
what audit reports should contain and why;
how and to whom audit reports are distributed;
requirements of record retention;
who is responsible for resolving audit findings;
how to effectively follow-up and verify corrective action.

What You Will Receive

Each attendee will receive the RNM "Auditing for Improvement" workbook valued at $95.00. This workbook provides a wealth of ISO related information, including step-by-step instructions, techniques and examples to assist you in better understanding the ISO 9000 standards, how to comply to the requirements, develop required documentation and achieve quality system Registration.

In addition to receiving the RNM workbook on "Auditing for Improvement", at the end of this course you will receive a Certificate of Completion suitable for framing.

A buffet style lunch and refreshments will be provided during each training day.

Locations and Dates

Below are the cities and dates available for this course.

Course Locations	Upcoming Course Dates
Calgary, AB, Canada	Mar 15-16, 2010
Edmonton, AB, Canada	Mar 22-23, 2010

Course Timetable

Each of our public training days are from 8:30 a.m. to 5 p.m. with 1 hour for lunch. Coffee breaks are also scheduled during the morning and afternoon.

Registration

There are 4 ways you can register for this course:

	Online:	To register for this course online, simply click on the "Register Now" link on the web page and complete the online registration form. Note: Remember, if you register 2 individuals for this course, the second person gets a 15% discount off the registration price. If you register 3 or more individuals for this course, the third and subsequent persons get 25% off. So please make sure you have the names of any additional individuals handy when registering for this course online.

	By Fax:	If you prefer, you can fax us your registration by completing our fax form, including your credit card information, and faxing it to (403) 206-7367.

	By Mail:	To register by mail, please complete our enrollment form and mail it and your payment to: RNM Quality Consultants Inc. 210 Harvest Creek Close, N.E., Calgary, Alberta Canada T3K 4P8

	By Phone:	To register for this course by phone, just call (403) 226-5356 or toll-free from anywhere in North America at 1-877-650-0565. Note: Remember, if you register 2 individuals for this course, the second person gets a 15% discount off the registration price. If you register 3 or more individuals for this course, the third and subsequent persons get 25% off. So please make sure you have the names of any additional individuals handy when registering for this course by phone.

Please note that although Walk-in Registrations are also welcome, admittance to the course will be on a space-available basis only.

Confirmation

Whatever your method of registration, be sure to enroll right away since space is limited. Confirmation of your registration will be sent to you by email immediately after receipt of your payment along with other relevant course information such as which hotel the course will be held at, contact information and travel directions. Simply bring your email receipt with you to the course.

Additional Information

Cancellations and Substitutions

Cancellations received up to 2 weeks before the seminar are refundable, minus a $25 registration service charge. After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time. If the seminar is full, you may transfer to an alternate session. RNM Quality Consultants reserves the option of canceling, postponing, rescheduling or relocating any training session. In such an event, space will be provided for confirmed attendees at an alternative seminar location.

Credit Cards
Prepayment by Credit Card or Check is required to reserve space at any training seminar. Credit Card payments require card number, expiration date, and name of cardholder. We accept MasterCard and Visa only.

Purchase Orders
For Purchase Order registration, hard copy of the PO must be sent by fax, mail, or email, including your company's billing address and accounts payable department phone number. Payment on a PO is due prior to the start date of a training session. Registrations are not complete without full payment of PO.

Checks
Checks must be sent to:

RNM Quality Consultants Inc.

210 Harvest Creek Close, N.E.,

Calgary, Alberta Canada T3K 4P8

Travel and Hotel Information
Attendees are responsible for their own transportation and accommodations.

In-House Training

To help you stretch your training dollars even further, if you have 4 or more attendees who want to take this course, RNM can conduct this course at your facility, to fit your schedule and at an even lower cost per person. For more information regarding our training rates, call us toll-free at 1-877-650-0565. Or, if you prefer, you can outline your specific requirements in an e-mail and send it to Training@iso-specialists.com to request a quotation.

To have more time to review all of our training courses, you may want to download our Training Brochure.

FOR QUALITY MANAGEMENT TRAINING CALL: 1-877-650-0565

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