Measuring Quality Costs

Measuring Quality Costs

Our Training Courses

Measuring Quality Costs

(for Identifying and Reducing Poor Quality Costs)

Duration: 1 Day - * Price: $295 CDN

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* Register more than 1 person and save 15% on each additional registration.

Course Description

The Cost of Quality (COQ) derives from both internal and external sources. Internal poor quality costs increase your cost of operation, while external poor quality costs reduce your profit. This one-day training session will provide participants with practical ways of gathering, measuring and improving the COQ within your organization.

Who Should Attend

This course would be beneficial to managers, supervisors and quality practitioners responsible for and involved in continuous quality improvement.

What You Will Learn

Participants will learn how to identify opportunities for improvement by measuring the existing COQ. Specific topics covered include:

The Cost of Quality - An Introduction
The various Types of Quality Costs
ISO 9001 and Quality Costs
Setting up a COQ System
Quality Costs and the Profit Center
Gathering and Measuring the Internal Costs
Gathering and Measuring the External Costs
Analyzing and Presenting the Data
Taking Corrective Action to Increase Customer Satisfaction and Improve Financial Performance

What You Will Receive

Each attendee will receive the "Measuring Quality Costs" course book. Upon completion, course attendees will receive a Certificate of Completion suitable for framing.

Course Timetable

Each of our public training days run from 8:00 a.m. to 4:30 p.m. with coffee breaks scheduled during the morning and afternoon and 1 hour for lunch. Please note that in an effort to keep our course fees as low as possible, coffee and tea will be provided at break time during each training day, however lunch is not included.

Locations, Dates and Online Registration

Below are the locations and dates available for this course. To register online, just click on the "Register for Course" button to the right of the course date you want to attend and complete the shopping cart process.

Course Title	Locations	Price	Dates	Online Registration
Measuring Quality Costs	Calgary, Alberta	* $295 CDN	March 31, 2010
Measuring Quality Costs	Edmonton, Alberta	* $295 CDN	April 8, 2010
* Register more than 1 person and save 15% on each additional attendee.
To see the locations and dates for all RNM courses, click here.

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Confirmation

Whatever your method of registration, be sure to enroll right away since space is limited. Confirmation of your registration will be sent to you by email immediately after receipt of your payment along with other relevant course information such as which hotel the course will be held at, contact information and travel directions. Simply bring your email receipt with you to the course.

Additional Information

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FOR QUALITY & PRODUCTIVITY IMPROVEMENT TRAINING CALL:

1-877-650-0565

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